LuckyHills Casino Account Verification

LuckyHills casino account verification is the process we use to confirm your identity before processing withdrawals and accessing certain account features. Everything happens through the Verification tab in your Profile — no need to email documents unless we request them separately.

Why We Ask You to Verify Your Account

We require identity verification for several reasons, all of which directly affect what you can do with your account. Without a completed KYC check, withdrawal requests will not be processed — that is the most immediate consequence for you.

Beyond withdrawals, verification also unlocks better payment processing and additional payment methods on your account. Some VIP-level promotions, including the daily deposit insurance available to VIP Bronze–Diamond members, specifically require identity verification before they can be activated. If you are looking into what the LuckyHills bonus for new users involves and whether verification affects your ability to withdraw bonus winnings — yes, it does. Bonus funds only become withdrawable after wagering is completed and your identity is confirmed.

The full list of reasons we run KYC checks at Lucky Hills:

• Confirm your identity and age (minimum 18 years)
• Prevent fraud and money laundering under AML obligations
• Confirm the source of funds where required
• Support responsible gambling compliance
• Enable withdrawals

When Verification Is Required

Verification is not always triggered at sign-up. We may request it before your first withdrawal, after a large deposit or significant win, during a routine AML review, or at any point at our discretion if account activity warrants it.

The most common trigger is a withdrawal request. Before that point, you can play and deposit freely, but the payout will be held until your identity is confirmed. If you have not yet set up your account and want to understand the full process from the start, our LuckyHills registration instructions cover each step from the sign-up form through to your first login. Verification typically follows once your account is active and you are ready to cash out.

We may also request verification in any of these circumstances:

• Before any withdrawal is processed
• After large deposits or large wins that trigger an AML review
• When suspicious activity is detected on the account
• During periodic compliance checks

How to Complete Identity Verification

The LuckyHills casino ID verification process runs in three steps. Go to Profile, then select the Verification tab to begin.

Step 1: Select Your Document Type

First, select your country of residence, then the country that issued your document. After that, choose which document type you are submitting. We accept four options:

The document must be valid for at least one month from the date of submission. Expired documents are not accepted under any circumstances.

Step 2: Upload Your Document

Upload a clear photo of your chosen document. If it has two sides, both must be included. Files must be under 10 MB in size and saved in one of our accepted formats: JPEG, JFIF, PJPEG, PJP, JPG, PNG, or PDF.

Before uploading, check the following:

• All four corners of the document are visible in the frame
• No glare, smudges, or shadows obscure any text
• The photo is sharp — blurry images are rejected automatically
• No editing software has been used to alter or annotate the image

Step 3: Complete the Live Selfie

After uploading the document, you will complete a live selfie with a head rotation. This step confirms the person submitting the document matches the photo on file. Once submitted, we review your documents and notify you by email when the process is complete. The status is also updated in real time inside the Verification tab.

Payment Method Verification

Payment method verification is separate from identity verification — and identity verification must be completed first before you can submit payment documents.

If you want to withdraw to a bank card that was not used to make your deposit, you must verify it in your Profile before the withdrawal can proceed. The table below outlines what is required when submitting card details.

Do not use any design tool to cover the CVV. Cover it physically with a piece of paper or tape before photographing the card. Digital edits cause the submission to be rejected. If you want to review exactly what information we ask for during account setup, the Lucky Hills registration requirements page sets this out in full.

Additional KYC Checks at LuckyHills

Standard identity and card verification covers most accounts. But in certain cases — typically after high-value transactions or during AML reviews — we may request additional documentation as part of our Lucky Hills casino KYC procedures.

These additional checks can include any of the following:

• Source of funds documents (bank statements, payslips, or similar)
• Additional banking information
• Video verification
• Phone verification
• Further AML-specific checks

We will always contact you by email if additional documents are needed, and the specific request will be outlined clearly. For a broader overview of how your account fits into our sign-up and compliance process, the LuckyHills casino registration overview page covers how each stage connects. Additional KYC checks are not routine for every account — they are triggered by specific activity thresholds or compliance requirements.

What Happens If Verification Fails

If your Lucky Hills casino verification submission is rejected, the outcome depends on what triggered the failure and how we are able to resolve it.

In most cases, we will request additional documents rather than immediately restricting your account. But repeated failures or unresolvable discrepancies can lead to more serious consequences. Here is what may happen:

• Withdrawal restriction until the issue is resolved
• Account suspension pending further review
• Request for alternative documents or additional proof
• Account block or closure if identity cannot be confirmed
• Report of suspicious activity to relevant authorities if AML concerns arise

The fastest way to avoid a failed submission is to follow the document requirements exactly — sharp photo, full document visible, no editing. If you run into an issue during submission or after receiving a rejection notice, our LuckyHills troubleshooting tips page covers the most common problems and how to fix them. You can also reach our support team directly via live chat or at support@luckyhills.club.